Conflict is an Opportunity

Conflict Is An Opportunity...

Having conflict with anyone can be terrible. It can be hurtful, disrespectful, and harm your relationships.

Having conflict can be wonderful. It can be honest, show respect, and strengthen relationships.

Lately, I have seen conflict dealt with in a less than desirable way, so let's learn from those mistakes...

Ignoring the situation
Ignoring a conflict is one of the most common responses people have when confronted with a conflict situation. Instead of actively trying to manage the conflict, we avoid the issue and desperately hope things will get better. Face it: unless we take definitive action, the situation will probably get worse.

Becoming Aggressive
This is an “in your face” approach. Some people get so energized about addressing conflict that they become aggressive. It’s open communication, but it’s brutal. An attack usually leads to a counter-attack, which is counter productive.

With both of these types of behaviors, there are bound to be negative effects. Some of which include; damaged team spirit, declining productivity, arguments, accusations, lowered job satisfaction, and - at its worst - health problems.

So, remember the Aiki Approach

Be Willing to Understand....

§ Is the gift that comes from listening
§ Is asking questions rather than having the answer
§ Allows differences to fade and similarities to come forth
§ Naturally acknowledges and appreciates the other person
§ Moves us from issue to vision
§ Creates movement from stalemate to resolution

“Learning, growing, and cooperating are goals for resolving conflict” – Thomas Crum

Ericka Heid
HR Now
www.h-r-now.com