Communicate It!

Adapting to the communication needs of others is critical in any communication - but specifically important during conflict. To resolve conflict one needs to hear, as well as be heard.

Style: Stable
They are agreeable, cooperative, team oriented, and sensitive to others feelings. They may get quiet and withdrawn during conflict. Feelings may be hurt by how you talk with them. May resist or avoid change. Their motto is, "If it ain't broke - don't fix it!"

Strategy:
Prepare them for change. Ask for input and contributions. Provide ongoing feedback. Appreciate their efforts. Encourage them to express their feelings. Be respectful and stay calm.

Style: Thorough
They are logical and analytical. They ask questions, thrive on organization and can be a task master. Often sees the downside first. Frequently stuck in "analysis paralysis". Avoids dealing with feelings. Their motto is, "If you can't do it right, don't do it at all."

Strategy:
Recognize their expertise and analytical skills - use them to your advantage. Assure quality results and heightened standards. Help them set realistic expectations with timely deadlines.

Style: Emotional
They are social butterflies, outgoing, people-oriented. Persuasive and friendly, they are the ones who get people working together and starting new projects. They may be too focused on feelings and have trouble dealing with business. Will avoid dealing with conflict because they don't want to hurt anyone's feelings. Their motto is, "Let's relax and have fun."

Strategy:
Include them in decision making - help them include facts as well as feelings into this process. Avoid personal criticism - appeal to their need to be accepted and liked. Have a system for resolving problems and conflicts. Provide opportunities for them to use their people skills.

Style: Pusher
Fast moving, sees new ideas and gets things done fast. Tend to be direct and forceful in order to get things done. May become impatient with lots of detail and questions. May appear unfriendly. Their motto is, "Just do it this way."

Strategy:
Avoid arguing - provide choices and options instead of telling them what to do. Help them to consider others feelings while being patient and supportive. Focus on the need for quick results.

Ericka Heid
HR Now
http://www.h-r-now.com/